FAQs

Browse F.A.Q. Topics

Installation

  • First Weeks Of Use

    Proper care and treatment in the first few weeks will pay great dividends in the long term. A course of oil treatment is imperative to build up a surface that is impervious to stains ensuring a long and trouble free life. Water should not be allowed to lie on the surface but wiped off immediately. Hot objects should not be in direct contact with the surface. It is only the oil that protects the surface whilst bringing out the natural beauty of the wood. After the initial coats, tops require re-oiling when water on the surface smudges rather than forms defined droplets. When the tops are oiled they will immediately darken, but will take a few months to mellow down to their final colour.

     

  • Prepartion of Worktops

    It is imperative that the worktops receive at least two coats of oil on all surfaces and edges before installation. Particular attention must be paid to end grain edges and all surfaces which are hidden after installation. If this is not done, the worktops may bow and split as a result.

Ordering and Delivery

  • How do you deliver?

    We use a carrier to make our deliveries. When you order we will arrange a convenient delivery date. The delivery will be made a large vehicle, so please let us know if there is likely to be a problem with accessing your property. There will need to be an able bodied person to help the driver unload the vehicle as the products can be heavy. Goods are delivered to ground floor locations only.

  • Where do you deliver?

    We deliver to all parts of the UK. Our prices include deliveries to UK mainland addresses only. There is a surcharge for offshore locations, please contact us for more details.

  • Do I have to send plan?

    A simple sketch is adequate as long as it contains all the dimensions. If necessary, we can draw a computer plan and send it to you for approval.

     

Wood Information

  • How do I clean my wooden worktop?

    Simply wipe clean with a damp cloth that has been immersed in a mild solution of washing up liquid. small amount of washing liquid. More stubborn build up can be removed using the oil you’ve already applied to the top and a green nylon scouring pad. Never use wire wool as the fibres will break off and rust in the surface when wet.

  • Can I install the worktops next to an Aga?

    Yes, simply let us know the location and we can machine the adjoining end with a cleat. This is a piece of timber that runs in the opposite direct. This sits on a loose tongue which allows it to move with changes in heat. This protects the end grain of the wood and thus prevents splitting.

  • Is it Hygienic?

    Independent research carried out by Professor Dean Cliver at the University of Wisconsin Food Research Unit has shown that wooden chopping boards are as safe, if not safer, to use in the kitchen than plastic boards.

    Professor Cliver carried out experiments designed to emulate conditions in a domestic kitchen. He found that wooden chopping boards absorbed bacteria which could not be retrieved from the wood and would therefore not present a health hazard to foods later prepared on the board. Professor Cliver found that once the plastic boards were knife scored, the bacteria would “hide” in the scores and the boards would be very difficult to clean, although this did not represent a significant health hazard.

    Professor Cliver thinks that more work should be done on the merits of wooden boards as the research so far shows that wood is hygienic to use in the kitchen.

  • How Heat Resistant is it ?

    A properly oiled hardwood worktop is tolerant of heat, however, we would recommend putting any hot pans onto a trivet or better still one of our end grain chopping boards. Alternatively, we can machine in stainless steel heat bars for this purpose.