Ordering and Delivery

Do I have to send plan?

A simple sketch is adequate as long as it contains all the dimensions. If necessary, we can draw a computer plan and send it to you for approval.

Can I send you templates?

Yes, we are happy to work to your templates. You can either send them to us or we can offer to collect them from you for a flat fee of £30.00 including VAT.

Will I receive a quotation?

Yes, you will receive a quotation that will detail all the costs including VAT and delivery.

Can I see a sample before I order?

Yes, simple call or email us and we’ll happily send a sample to you free of charge.

Where do you deliver?

We deliver to all parts of the UK. Our prices include deliveries to UK mainland addresses only. There is a surcharge for offshore locations, please contact us for more details.

How long does delivery take?

As each order is made to measure, we don’t carry stocks of blanks. However, we usually deliver your order within 7-10 days. If you order is more urgent, then please let us know and we will see if we can help.

Do you charge to deliver?

No. All our prices include delivery between 9 am and 5pm on the specified day. We can offer upgrades: Before Noon, Before 10am and Before 9am as well as Saturday deliveries. Please contact us for the additional cost of these services.

How do you deliver?

We use a carrier to make our deliveries. When you order we will arrange a convenient delivery date. The delivery will be made a large vehicle, so please let us know if there is likely to be a problem with accessing your property. There will need to be an able bodied person to help the driver unload the vehicle as the products can be heavy. Goods are delivered to ground floor locations only.

Can I change my delivery date?

Of course, simply telephone or email us up to the day before delivery and we will happily change the date.

Can I have the products delivered to a different address?

Yes, we can deliver to any address of your choosing, be it your home address, work address, or carpenter or kitchen fitter, whichever is more convenient for you, as long as someone is able to help unload and sign for the delivery.

What if I miss my delivery?

Our carriers will normally try again the following day. If this is convenient, then call and let us know and we can re-arrange another date. Can I track my delivery? If you have provided us with an email address, the evening before delivery we will email you with a consignment number and details of how to track your parcel on the day of delivery.

Are the goods well packaged?

Yes, are goods are extremely well packed to ensure they arrive with you in perfect condition. In with your order will be an A5 sheet detailing all the components parts of the packaging so they can be recycled.

What forms of payment do you accept?

We accept payment by cheque, bank transfer and all credit and debit cards with the exception of American Express. As each order is bespoke, we ask for full payment when the order is placed.